Seventh Annual Tribal General Manager & Casino Executive Exchange

February 23-25, 2020

Fashion Island Hotel in Newport Beach, CA

Details

Exchange Schedule:

Sunday, February 23rd– Evening Welcome Reception.

Monday, February 24th– Educational & Networking Sessions all day.

Tuesday, February 25th– Golf Outing at the prestigious Pelican Hill Golf Club in the morning and Educational Sessions in the afternoon.

The Seventh Annual Tribal General Manager & Casino Executive Exchange will be held February 23-25, 2020 at Fashion Island Hotel in Newport Beach, CA.

This event brings together General Managers and Casino Executives from Tribal-owned casinos for two days of moderator-led roundtable discussions, small group breakout sessions, peer-to-peer dialogues and plenty of networking opportunities. This C-Level event is designed for attendees to build alliances and share information with colleagues in the industry.

This Exchange’s role is to bring you the timely information you need to solve the biggest challenges facing leaders of Tribal-owned casinos. We ensure our attendees get to know their peers and interact with one another throughout the event by providing a variety of engaging sessions, numerous networking opportunities, and impressive business solutions.

For more information, call 201-857-5333 or email sales@nativenationevents.org.

Check out the video below that was taken during the jump when the American flag was parachuted onto the golf course at last year’s Sixth Annual Tribal General Manager & Casino Executive Exchange.

Register

Registration Is By Invitation Only

Registration is limited to the first 75 General Managers and Casino Executives and will sell out!

For more information about attending or to sign up, call us at 201-857-5333 or email sales@nativenationevents.org.

Hotel & Venue

Hotel Information

Fashion Island Hotel

690 Newport Center Dr.
Newport Beach, California 92660
(949) 386-8361
(877) 591-9145

Room Rate: $199

Cut-off Date: January 31st, 2020

YOU MUST MENTION THIS EVENT OR NATIVE NATION EVENTS TO RECEIVE THE DISCOUNTED RATE!

Overflow Hotels Near Fashion Island Hotel

Newport Beach Marriott Hotel & Spa (closest in proximity)
900 Newport Center Drive
Newport Beach, CA 92660
949-640-4000
$240 per night
Newport Beach Marriott

Hyatt Regency Newport Beach
1107 Jamboree Rd
Newport Beach, CA 92660
949-729-1234
$179 per night

Hyatt Regency Newport Beach

Balboa Bay Resort (similar to the quality of Fashion Island)
1221 West Coast Highway
Newport Beach, CA 92663
949-645-5000
$209 per night for a King, Queen Bed or Double Beds

*The Resort provides complimentary transportation within a 2-mile radius of the Resort. Popular locations include Fashion Island, local beaches, and restaurants, and is based upon availability. Guests are encouraged to schedule the shuttle with Valet ahead of time.

http://www.balboabayresort.com

Agenda

Seventh Annual Tribal General Manager & Casino Executive Exchange

February 23-25, 2020

Fashion Island Hotel, Newport Beach, CA

Sunday, February 23rd

7:30-10:00 PM

Welcome Reception on the Cabana Terrace

Once you’ve settled in after a long day of traveling, join us and unwind at a Welcome Reception sponsored by Imagine This. Casino Executives and Marketing Professionals will all come together to enjoy a full array of hors d’oeuvres and desserts and of course plenty of drinks. You’ll have time to reconnect with old friends and eagerly meet new ones. As we all know you can learn a lot from your peers, and this is the perfect opportunity to start conversations that can continue over the course of the next two days.

Sponsored by Imagine This

Monday, February 24th

Sign up sheets for 1-on-1 meetings will be made available at the registration desk
General Managers and Casino Executives will have the opportunity and are encouraged to meet with our Partners for one-on-one meetings throughout the event in a designated area. Sign-up sheets will be available starting on Monday, February 24th at the registration desk for you to schedule a time to meet if desired. These meetings are completely voluntary and for all Executives who participate in a minimum of two (2) one-on-one meetings, you will be entered into a Grand Prize drawing to win a $500 Amazon gift card.

7:45-8:45 AM

Registration & Networking Breakfast in Salon C & D

8:45-9:00 AM

Opening Remarks in Salon B

Justin O’Connor
President
Native Nation Events

9:00-10:00 AM

It’s All About the Story! in Salon B

  • Henry’s perception of an event.
  • Creating head starts and playing the inside game.
  • Controls, comparisons and choices, the super C’s.
  • Finally burn the boats and self care priorities.
  • Locked-in leadership awareness and shaktipat power.
  • It’s all just noise unless you dare.

Presenter:

Jim Stroker
Coach
Native Nation Events

10:00-10:45 AM

Capture More Market Share & Boost Player Retention With A Secret
Weapon…Customer Experience (CX) in Salon B

General Managers, key executives and marketing teams struggle to uncover innovative ways to capture more market share and increase player retention. The stakes are high to get this right – getting the highest revenue-generating players and guests on property boosts property revenue, profit and customer retention.
Solution—CX is the new business battleground and the market insights prove it. Players that have the BEST customer experience spend 140% MORE than players that have a bad experience. Learn secrets of elevating the marketing CX at your property including executable approaches and processes you can take back to your property and implement immediately.

Presenter:

Sarah Procopio
President
Thrive Marketing Science

10:45-12:30 PM

Interconnective Speed Session on the Cabana Terrace

At this round robin style event, Forum Partners will have the opportunity to sit and speak with all participating General Managers and Casino Executives for an allotted amount of time while enjoying a coffee refresh and beverages. This event will provide exposure to a larger number of people in a short amount of time and give you the opportunity to introduce yourself and your company early on which will allow you to build on your relationship during the event.

12:30-1:30 PM

Networking Lunch in Salon C & D

1:30-2:15 PM

Person-Borne Explosive Detection Canines, Live Demo in Salon B

  • Person-Borne Explosive Detection Canines (PB-EDC) are trained to detect explosive odors (including firearm odors) emitting from a moving person and follow the trail to the source. If a suicide or backpack bomber enters an event or venue, a Person-Borne Canine Handler Team can screen the crowd to locate the person and explosive.
  • Person-Borne Canine Handler Teams also have the ability to perform static explosives detection—screening vehicles, parking lots, loading docks, planters and trashcans, stadium seating, and more.

Presenter:

Tracy Campbell
Vice President, Canine Operations
K2 Solutions

2:15-3:00 PM

What Measurement and Reporting Should You Be Reviewing to Ensure Your Marketing Efforts are Managed Effectively? in Salon B

In this session we will review the most important KPIs and questions you should be reviewing with your Marketing Directors. This will cover how to:
• Ensure your budget is being allocated properly.
• Ensure your marketing strategies are executed effectively.
• Ensure proper tools are in place to measure advertising programs.

Presenters:

Mark Astone
Chief Executive Officer
Catalyst

Ryan Frohberg
Chief Marketing Officer
Casino Del Sol

Conrad Granito
General Manager
Muckleshoot Casino

3:00-3:15 PM

Afternoon Networking Break

3:15-4:00 PM

Sports Betting Roundtable in Salon B

This roundtable discussion will feature executives from Tribal-owned enterprises who have either began the process or already have sports betting within their casinos.
Topics to be discussed:
• How important is location and design?
• How to implement policies and procedures to help ensure success.
• Discuss the transition and lessons learned.
• What do these operators see when it comes to growth within their sports book?
• With varying markets represented, how do they measure success?
• Key updates on sports betting in Indian Country.

Moderator:

Tino Magnatta
Host
GT Radio
Co-Founder
GTAD (GT Advanced Data)

Presenters:

Harold Baugus
Chief Executive Officer
Isleta Casino & Resort

Conrad Granito
General Manager
Muckleshoot Casino

Seth Young
Chief Innovation Officer
PointsBet

4:00-5:00 PM

Tribal Development Exchange Program in Salon B

Discover how the idea of an exchange program was established, how this experience has helped each business to flourish and develop and what influences having an exchange program brings.
• Learn different components to creating, developing and establishing an exchange program.
• Share in the first-hand experiences of the first participants of the exchange program between MIC and CDS.
• Discover the benefits of learning from different businesses and their perspectives.
• Become familiar with the challenge of erecting an exchange program.
• Break down boundaries and expand horizons.
• Learn more about the participants, their background, who they were when they entered the program and how the pro-gram has helped them to grow.
• Learn what the participants brought back to their teams with these experiences.
• Learn how the program started and what brought about the idea of an exchange program.
• How were these relationships established and what brought MIC and CDS together?

Presenters:

Huda Swelam
Tribal Development Manager
Muckleshoot Casino

Conrad Granito
General Manager
Muckleshoot Casino

5:00 PM

Day 1 Concludes

Relax and enjoy an evening to yourself to meet with clients or new friends, or simply put your feet up after a long day of learning and networking.

Tuesday, February 25th

Breakfast on your own.

Golf Scramble at Pelican Hill Golf Club – North Course

Arrive between 7:30-8:00 AM to check in and hit some golf balls.
Our shotgun start will begin promptly at 8:30 AM.

On Tuesday morning, Casino Executives and Marketing Professionals will “scramble” over to the prestigious Pelican Hill Golf Club! Celebrating 25 years of majestic California sunsets and unforgettable rounds, Pelican Hill Golf Club is a world-class experience that you have to play to believe. With a quarter century of accolades and accomplishments on the score card, it’s no wonder their courses are described as “some of the most spectacular in golf.”

Our shotgun start, open to experts and beginners alike, will be thoroughly enjoyed by all. There will be contests for long drive, closest to the pin and several other prizes given out for this fun but yet slightly competitive outing! After we will gather back at Fashion Island Hotel for some more educational sessions.

We are excited to have former professional golfer Garth McGee participate in the golf outing and would like to thank FreshAir Sensor for helping to set this up.

Garth McGee

Former professional golfer Garth McGee, a native of Northern Ireland, represented Ireland at all national levels, as well as becoming the youngest member of the Irish senior team. His teammates included Shane Lowry, Seamus Power, and Rory McIlroy. Garth represented East Tennessee State and Old Dominion University in Division one golf collecting conference player awards and 5 team wins. He competed on National development tours before settling into the Boston area where he still plays national amateur events.

Exclusive Golf Sponsor: Imagine This

For those of you not participating in the golf outing, we hope you enjoy the amenities Fashion Island has to offer or the sites and shopping in Newport Beach, and we look forward to seeing you back for lunch at 1:45pm.

1:45-2:45 PM

Networking Lunch on the Cabana Terrace

After golf, we will all gather back at Fashion Island Hotel for lunch and to announce the winners of the golf outing contests!

2:45-3:45 PM

Multiplying the Impact of Indian Gaming: The Use of Economic Impact Studies in the Cabana Room

Indian gaming has profound economic and fiscal impacts on tribes. These impacts extend well beyond Indian lands as well. Surrounding communities have benefitted through increased economic activity, jobs, wages, and funding to local and state governments. This session will provide the latest statistics on these impacts. It will also present background on the nature of economic impact studies, how they work, and how they can be used by tribes and their casinos multiply their impact.

Presenter:

Alan P. Meister, Ph.D.
CEO & Principal Economist
Meister Economic Consulting

3:45-4:45 PM

How Well Do You Know Your Gaming Customers? in the Cabana Room

  • Mike Meczka has conducted research projects for and consulted with scores of tribal and non-tribal casinos. In the process, the MMRC team has interviewed hundreds of thousands of casino patrons.
  • Discuss how well or not casinos know their customers along with multiple examples.
  • Discover different solutions on how to improve the overall playing experience.

Presenter:

Michael Meczka
President
Meczka Marketing, Research, and Consulting, Inc.

4:45 PM

Tribal General Manager & Casino Executive Exchange Concludes

Forum Partners

Forum Partners

Exclusive Golf Sponsor & Sunday Night Reception Sponsor

Media Sponsors

Forum Partner spots are limited and will sell out!

This is an outstanding prospecting opportunity for Forum Partners to meet and establish professional connections in a casual environment with GMs and Casino Executives who have discretion over multi-million dollar budgets. The time and costs associated with this event are small when compared to those for coordination of travel and scheduling on your own; the opportunity to connect with so many members of this prestigious crowd would take months.

This is not an exhibit hall-style event. Exclusivity and access to General Managers & Casino Executives is the key for each Forum Partner to maximize their ROI. Forum Partner Executives will be with the attendees during scheduled meetings, meals and all social events, including a golf outing at the prestigious Pelican Hill Golf Club.

For more information or to sign up, please call us at 201-857-5333 or email sales@nativenationevents.org.

Testimonials

General Managers & Casino Executives

“A must attend! It’s an event that any GM or Casino Executive will find valuable, thought-provoking and rewarding!”
– Conrad Granito, General Manager, Muckleshoot Casino

“The event had the right content for GMs and executives. There were good speakers and it was a fun group.”
– Brian Decorah, CEO, Snoqualmie Casino

“Great way to meet others in our industry.”
– Robert Livingston, Regional President & GM, Harrah’s Phoenix Ak-Chin Casino Resort

“It is a rare enjoyment to be in the company of top-tier operators that are willing to share their valuable insights. The facilitators did a masterful job orchestrating and keeping us on task and productive. The best opportunity to network with peers available to us.”
– Scott Sirois, General Manager, Coushatta Casino Resort

“It is a great event for networking and getting to know what your peers are doing in their markets.”
– Rich Purser, General Manager, Suquamish Clearwater Casino & Resort

“Great opportunity to interact with GMs and CEOs and leadership of other casinos.
– Kathy George, Chief Executive Officer, FireKeepers Casino Hotel

“Not only were the presentations awesome, but the roundtable input from the incredible brain-trust and experience around that table was invaluable beyond words. To hear what worked and what didn’t work, with hard data to back it up…..it just can’t be duplicated anywhere else.”
– Dave Matheson, CEO, Coeur D’Alene Casino Resort Hotel

“The Native American General Manager Executive Exchange was very motivational and inspirational at an Executive level. I have been inspired to go back to my organization and identify one thing that we can change in our organization. You have done a great job at setting up a successful networking session for Executives, vendors and motivational speakers.”
– Monica Simmons, Business Leader, Muckleshoot Casino

“You must go for the experience and the knowledge that can be gained during the entire event while networking with executives from across the country. This event was well run and put together.”
– Jesse B. McDaniel Jr., Business Leader, Muckleshoot Casino

“This event was intense and scheduled very well. The speakers were both refreshing and relevant to a General Manager/Casino Executive. The networking opportunities with other GMs, Executives and vendors were a great experience.”
– Tyrone M. Simmons, Business Leader, Muckleshoot Indian Casino

“The event was very informative and provided me with new networking opportunities and created some relationships for future business.”
– Jaime L. Martinez Jr., Interim General Manager – Lone Butte Casino, Gila River Gaming Enterprises, Inc.

Forum Partners

“Great opportunity. We have already received an RFP. It’s a great show with a good audience and speakers. It’s worth your time.”
– Josh Williams, Client Services Director, Catalyst Marketing

“Perfect combination of time to network, socialize and learn. It was a great group of the right people.”
– Paul Rippens, Director of Client Services, Catalyst Marketing

“One of the best events! It was highly productive and we were able to secure meetings and move forward with potential new relationships. We accomplished what we wanted to!”
– Shawn Keep, President, Imagine This

“This was a very valuable event structure for meeting key decision makers in an environment where we get to discuss property and industry issues.”
– Ben Parks, Sales Director, Duetto

“Fantastic! Where else can you get in front of dozens of GMs for two days with no interruption?”
– Linda Roe, Vice President Client Development, TBE Architects (Thalden Boyd Emery)

“This is a highly valuable opportunity to collaborate with industry leaders and vendors in an open forum. Given the high value of the attendees and materials covered, I would expect to return for years to come.”
– Scott Norton, Senior Business Development Executive, Aristocrat Technologies, Inc.

“Great networking event for us. Definitely worth the investment.”
– Patrick Papaccio, CEO, Imagine This

“Great job providing a forum to connect with the GMs. The event offers valuable insight and good interactions between vendors and decision makers.”
– Mark Bryant, President, Micro Gaming Technologies

“Good networking event for senior leaders.”
– Trent Dang, Industry Specialist Director, VizExplorer

“Great one on one time.”
– Brian Stavenger, Partner, Eide Bailly LLP

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The Seventh Annual Tribal General Manager & Casino Executive Exchange will be held February 23-25, 2020 at Fashion Island Hotel in Newport Beach, CA.

This event brings together General Managers and Casino Executives from Tribal-owned casinos for two days of moderator-led roundtable discussions, small group breakout sessions, peer-to-peer dialogues and plenty of networking opportunities. This C-Level event is designed for attendees to build alliances and share information with colleagues in the industry.

This Exchange’s role is to bring you the timely information you need to solve the biggest challenges facing leaders of Tribal-owned casinos. We ensure our attendees get to know their peers and interact with one another throughout the event by providing a variety of engaging sessions, numerous networking opportunities, and impressive business solutions.

For more information, call 201-857-5333 or email sales@nativenationevents.org.

Exchange Schedule:

Sunday, February 23rd– Evening Welcome Reception.

Monday, February 24th– Educational & Networking Sessions all day.

Tuesday, February 25th– Golf Outing at the prestigious Pelican Hill Golf Club in the morning and Educational Sessions in afternoon.

Registration Is By Invitation Only

Registration is limited to the first 75 General Managers and Casino Executives and will sell out!

For more information about attending or to sign up, call us at 201-857-5333 or email sales@nativenationevents.org.

Hotel Information

Fashion Island Hotel

690 Newport Center Dr.
Newport Beach, California 92660
(949) 386-8361
(877) 591-9145

Room Rate: $199

Cut-off Date: January 31st, 2020

YOU MUST MENTION THIS EVENT OR NATIVE NATION EVENTS TO RECEIVE THE DISCOUNTED RATE!

Overflow Hotels Near Fashion Island Hotel

Newport Beach Marriott Hotel & Spa (closest in proximity)
900 Newport Center Drive
Newport Beach, CA 92660
949-640-4000
$240 per night
Newport Beach Marriott

Balboa Bay Resort (similar to the quality of Fashion Island)
1221 West Coast Highway
Newport Beach, CA 92663
949-645-5000
$209 per night for a King, Queen Bed or Double Beds

*The Resort provides complimentary transportation within a 2-mile radius of the Resort. Popular locations include Fashion Island, local beaches, and restaurants, and is based upon availability. Guests are encouraged to schedule the shuttle with Valet ahead of time.

http://www.balboabayresort.com

Hyatt Regency Newport Beach
1107 Jamboree Rd
Newport Beach, CA 92660
949-729-1234
$179 per night

Hyatt Regency Newport Beach

Exchange Schedule:

Sunday, February 23rd– Evening Welcome Reception.

Monday, February 24th– Educational & Networking Sessions all day.

Tuesday, February 25th– Golf Outing at the prestigious Pelican Hill Golf Club in the morning and Educational Sessions in the afternoon.

Forum Partners

Exclusive Golf Sponsor & Sunday Night Reception Sponsor

Media Sponsors

Forum Partner spots are limited and will sell out!

This is an outstanding prospecting opportunity for Forum Partners to meet and establish professional connections in a casual environment with GMs and Casino Executives who have discretion over multi-million dollar budgets. The time and costs associated with this event are small when compared to those for coordination of travel and scheduling on your own; the opportunity to connect with so many members of this prestigious crowd would take months.

This is not an exhibit hall-style event. Exclusivity and access to General Managers & Casino Executives is the key for each Forum Partner to maximize their ROI. Forum Partner Executives will be with the attendees during scheduled meetings, meals and all social events, including a golf outing at the prestigious Pelican Hill Golf Club.

For more information or to sign up, please call us at 201-857-5333 or email sales@nativenationevents.org.

General Managers & Casino Executives

“A must attend! It’s an event that any GM or Casino Executive will find valuable, thought-provoking and rewarding!”
– Conrad Granito, General Manager, Muckleshoot Casino

“The event had the right content for GMs and executives. There were good speakers and it was a fun group.”
– Brian Decorah, CEO, Snoqualmie Casino

“Great way to meet others in our industry.”
– Robert Livingston, Regional President & GM, Harrah’s Phoenix Ak-Chin Casino Resort

“It is a rare enjoyment to be in the company of top-tier operators that are willing to share their valuable insights. The facilitators did a masterful job orchestrating and keeping us on task and productive. The best opportunity to network with peers available to us.”
– Scott Sirois, General Manager, Coushatta Casino Resort

“It is a great event for networking and getting to know what your peers are doing in their markets.”
– Rich Purser, General Manager, Suquamish Clearwater Casino & Resort

“Great opportunity to interact with GMs and CEOs and leadership of other casinos.
– Kathy George, Chief Executive Officer, FireKeepers Casino Hotel

“Not only were the presentations awesome, but the roundtable input from the incredible brain-trust and experience around that table was invaluable beyond words. To hear what worked and what didn’t work, with hard data to back it up…..it just can’t be duplicated anywhere else.”
– Dave Matheson, CEO, Coeur D’Alene Casino Resort Hotel

“The Native American General Manager Executive Exchange was very motivational and inspirational at an Executive level. I have been inspired to go back to my organization and identify one thing that we can change in our organization. You have done a great job at setting up a successful networking session for Executives, vendors and motivational speakers.”
– Monica Simmons, Business Leader, Muckleshoot Casino

“You must go for the experience and the knowledge that can be gained during the entire event while networking with executives from across the country. This event was well run and put together.”
– Jesse B. McDaniel Jr., Business Leader, Muckleshoot Casino

“This event was intense and scheduled very well. The speakers were both refreshing and relevant to a General Manager/Casino Executive. The networking opportunities with other GMs, Executives and vendors were a great experience.”
– Tyrone M. Simmons, Business Leader, Muckleshoot Indian Casino

“The event was very informative and provided me with new networking opportunities and created some relationships for future business.”
– Jaime L. Martinez Jr., Interim General Manager – Lone Butte Casino, Gila River Gaming Enterprises, Inc.

Forum Partners

“Great opportunity. We have already received an RFP. It’s a great show with a good audience and speakers. It’s worth your time.”
– Josh Williams, Client Services Director, Catalyst Marketing

“Perfect combination of time to network, socialize and learn. It was a great group of the right people.”
– Paul Rippens, Director of Client Services, Catalyst Marketing

“One of the best events! It was highly productive and we were able to secure meetings and move forward with potential new relationships. We accomplished what we wanted to!”
– Shawn Keep, President, Imagine This

“This was a very valuable event structure for meeting key decision makers in an environment where we get to discuss property and industry issues.”
– Ben Parks, Sales Director, Duetto

“Fantastic! Where else can you get in front of dozens of GMs for two days with no interruption?”
– Linda Roe, Vice President Client Development, TBE Architects (Thalden Boyd Emery)

“This is a highly valuable opportunity to collaborate with industry leaders and vendors in an open forum. Given the high value of the attendees and materials covered, I would expect to return for years to come.”
– Scott Norton, Senior Business Development Executive, Aristocrat Technologies, Inc.

“Great networking event for us. Definitely worth the investment.”
– Patrick Papaccio, CEO, Imagine This

“Great job providing a forum to connect with the GMs. The event offers valuable insight and good interactions between vendors and decision makers.”
– Mark Bryant, President, Micro Gaming Technologies

“Good networking event for senior leaders.”
– Trent Dang, Industry Specialist Director, VizExplorer

“Great one on one time.”
– Brian Stavenger, Partner, Eide Bailly LLP