As you arrive at this hotel featuring spectacular views of the world-famous Torrey Pines Golf Course and the breathtaking views of the coastline, please join us Sunday evening to unwind at a Welcome Reception on the Fairway Terrace. Enjoy a glass of wine and light hors d’oeuvres under the stars as you re-connect with old friends and eagerly meet new ones.

Justin O’Connor
President
Native Nation Events, LLC 

Stephanie Licata
Managing Director of Training & Business Development
Native Nation Events-Leadership Solutions Group

As the gaming industry has continued to expand and mature around the country, there have been increased concerns about market saturation.  Get the latest, cutting-edge research on the topic with Dr. Alan Meister, an economist who specializes in gaming industry analysis.  Dr. Meister will review the essential concepts and principles related to market saturation, how to measure it, and methods for assessing whether it exists in current, expanding, and potential gaming markets.  Dr. Meister will also discuss the practical implications of market saturation.

Dr. Alan Meister
Principal Economist
Nathan Associates

At this round robin style event, Forum Partners will have the opportunity to sit and speak with all participating General Managers & Casino Executives for an allotted amount of time while enjoying a coffee refresh and beverages. This event will provide exposure to a larger number of people in a short amount of time and give you the opportunity to introduce yourself and your company early on which will allow you to build on your relationship during the event.

• What does the culture in the U.S. look like today vs. 20 years ago?
• Do you have armed staff?  Have you validated their training?
• Are your training programs sufficient enough to withstand a lawsuit?  Would your employees agree?
• What is the advertised response from local or on-site law enforcement?
• Is your organization prepared and properly trained to effectively respond to an Active Threat event?

Michael Biller
President/Chief Operating Officer
Tomahawk Strategic Solutions

Some of the largest most well-known organizations invest in mindfulness training for their top level executives. Companies such as Google, Aetna, Target, and Intel sponsor specific initiatives to bringing mindfulness to the workplace.

The results? “It has decreased people’s stress levels while improving focus and clarity, listening and decision-making skills, and overall well-being. Perhaps most importantly from a management perspective, mindfulness gives employees permission to think. Mindfulness is the essence of engagement. Being fully present — and allowing your team to be fully in the moment — will reap rewards on a personal and professional level.” – Harvard Business Review 12/28/15.

This interactive mindfulness training includes strategies for:

• Achieving Mental Clarity in the Midst of Chaos.
• Self-Motivation for the Executive.
• Becoming your role: what you can do with 5 minutes to yourself.
• Impacting workforce behavior AND the bottom line through emotional intelligence.

Jim Stroker
Training Specialist
Native Nation Events-Leadership Solutions Group 

• National Gaming Trends/Forecasts.
• Is additional revenue achievable? At what cost?
• Increasing bottom line while maintaining revenue.

Jay Sarno
President
Jay Sarno & Associates Analytics 

• Mike Meczka has conducted research projects for and consulted with scores of tribal and non-tribal casinos. In the process, the MMRC team has interviewed hundreds of thousands of casino patrons.
• Along the way, Mike discovered a universal truth coining the phrase, “It’s the Gambling, Stupid!” as a constant reminder of what is most important to player and operator alike.
• Mike will share his learnings regarding how well or not casinos know their patrons, as well as his views on free play, millennials, high hold games, players club rewards and the most profitable gaming segments, to name a few. Casino practices that patrons cite as negatively impacting their loyalty and their casino experience.
• This Casino Marketing Lifetime Achievement Award honoree will throw down the gauntlet testing current casino strategies.

Michael A. Meczka
President
Meczka Marketing Research and Consulting, Inc.

Executive Coach Stephanie Licata will facilitate a live individual and group executive coaching forum to create a tangible strategy and goals for bringing information back into the workplace.

Stephanie Licata
Managing Director of Training & Business Development
Native Nation Events-Leadership Solutions Group

Join us on the Ballroom Terrace from 5:30-7:00 pm for an evening reception full of a wide variety of hors d’oeuvres and carving stations. Prior to embarking on your dinner plans, you’ll have time to unwind and mingle while enjoying live entertainment and a full bar that will feature a bourbon tasting of some of the top bourbons in the country.

This quick wake up session will get you energized for the day and give you insight on simple strategies that can dramatically impact your ability to create results.

Jim Stroker
Training Specialist
Native Nation Events-Leadership Solutions Group 

This interactive consultative session will support General Managers and Casino Executives in zeroing in on core business issues that they would like to find tangible solutions for.  It involves interactive sharing of various perspectives from other peers in the industry to solve the business issues that are most pressing for you and your casino now.

Stephanie Licata
Managing Director of Training & Business Development
Native Nation Events Leadership Solutions Group

This session was voted one of the top two keynotes in the world by the Meeting Professionals International   Association in 2011. Casinos can no longer have the goal of simply meeting the guest’s expectations; the goal today must be to exceed them.  What does that look like from the guest’s perspective?  Brad will entertain you with great stories and hilarious examples of businesses that step out of the box and find ways to “Wow” the guest.  You will learn about how guests create their perceptions of your employees and your entire organization. Learn why exceeding guest’s expectations is as simplistic as changing one or two critical behaviors and being consistent with those behaviors. You will walk away with actionable information with which to make changes the very same day. The goal is to turn apathetic guests into advocates, who promote your casino to others. Plus, your regular guests come back more frequently – the end result is a potential 20% increase in revenue. Topics include:

• Using Pedestal Words
• How People Judge Us
• Three Guest Level Types
• The Three Levels of Listening
• Creating Emotional Attachments
• Perception Becomes the Guest’s Reality

Brad Worthley
Owner
Brad Worthley International

Over the last two days, you’ve been able to sit back and have some inspiring and thought provoking conversations with your peers and other experts. Now we will discuss the ideas you take and next steps.

• Design a short-term immediate action plan to tackle your current #1 business challenge.
• Create a structure for leveraging the mentoring and networking relationships you’ve made during the exchange.
• Invitation to follow up through virtual communities provided by Native Nation Events.

Stephanie Licata
Managing Director of Training & Business Development
Native Nation Events Leadership Solutions Group

A Johnny Miller masterpiece, Maderas Golf Club offers both beauty and challenge as it winds through the cliffs, rock outcroppings, creeks, and multi-million dollar homes of San Diego’s inland hill country. After we will gather back at the bar for some libations and food and hear the winners of the long drive, closest to the pin and several other prizes for this fun but yet slightly competitive outing!